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01/07/2004 Entry: "TiVo error: Erroneous "Acquiring Program Guide data" message"

Noticed this today at www.tivocommunity.com:

DIRECTV and TiVo are aware of an issue affecting all customers who use DIRECTV with TiVo Receivers. When working with the Pick Programs to Record menus, you may see a message that says:

"Acquiring Program Guide data from the satellite. Some data available now. Full data in 1-2 days."

Also, when working with the System Information screen, you may see an indication that program guide data only exists through today.

If your unit has not been recently set up, then both of these messages are displayed erroneously, and can be ignored. This is a display issue only, affecting all customers with any software version and model of the DIRECTV with TiVo Receiver.

We have confirmed that there is a software issue that causes this display problem, and we will work to correct the message as soon as we can. In the meantime, you can ignore these messages. No other functionality is affected by this issue.

While you can temporarily cause the message to go away by rebooting or resetting your unit, eventually the message will recur, so these workarounds are not recommended. At this time, there is no workaround other than ignoring the message.

We apologize for the inconvenience.

Happy new year,
DIRECTV and TiVo