Replies: 929 comments
I searched help for "contact" it returned with all the contact numbers plus a button I clicked, entered my phone number and within seconds my phone rang with an amazon rep on the line who was very helpful and solved my problem. I guess the cleaned up their act.
no, I do not work for amazon
Posted by Ron @ 01/29/2008 12:20 AM CST
I needed to return a gift I got for Christmas. I used the call back feature which worked great. My problem was in getting to talk to someone that spoke enough English to help me with what I needed.
It took me about 5 times, but once I got someone who spoke English and has ALWAYS spoken English, my issue was resolved very quickly.
So, you may need to try multiple times until you get someone who understands what you are saying.
Posted by Munkey @ 01/02/2008 05:00 PM CST
Any reputable and/or deserving website (supposedly amazon.com) would readily disclose contact details. As for me, amazon refuses to allow me to log on saying I must allow cookies, but nothing in my IE6, firewall or AV is preventing such. Could amazon's so called cookies be spyware and that's why they aren't disclosing how to log on for users who have good AV and anti-malware?
Posted by wguru @ 12/28/2007 02:46 AM CST
Okay, no offense but most of the "errors" you guys think Amazon made are due to your own mistakes. Check your orders carefully. Half the time people think they were 'cheated' was because they didn't notice that their item was out of stock. And before you call Amazon, check the help pages. It's easy to navigate and it answers half of the questions here. Oh, and no, I don't work for Amazon, I just have common sense. And by the way, I have ordered about 10 things from Amazon in the past year and not one of them came any later then 3 days. (And I usually use free shipping except two times)
What I'm trying to say is that don't blame Amazon for your own mistakes. Make sure that it's Amazon's fault. And even when it's not your fault, it could just be the seller's fault. Ever thought of that?
Posted by Amazon Constumer @ 08/27/2007 08:20 AM CST
Okay, no offense but most of the "errors" you guys think Amazon made are due to your own mistakes. Check your orders carefully. Half the time people think they were 'cheated' was because they didn't notice that their item was out of stock. And before you call Amazon, check the help pages. It's easy to navigate and it answers half of the questions here. Oh, and no, I don't work for Amazon, I just have common sense. And by the way, I have ordered about 10 things from Amazon in the past year and not one of them came any later then 3 days. (And I usually use free shipping except two times)
What I'm trying to say is that don't blame Amazon for your own mistakes. Make sure that it's Amazon's fault. And even when it's not your fault, it could just be the seller's fault. Ever thought of that?
Posted by Amazon Constumer @ 08/27/2007 08:18 AM CST
Amazon have disappointed me. they normally do so well, but just took 15 days (and counting) to deliver a book that was in stock. Customer service couldn't or wouldn't help me in any way, and emails were simply ignored. Must do better! Full details here: http://www.ralpharama.co.uk/item.php?itemid=290
Posted by Ralpharama @ 08/22/2007 05:11 AM CST
THANKYOU SO SO MUCH for the amazon.com number. u are soooooo awsome seriously i had some major problem and i called them and sorted everythin out. ur a GENIUS .. cheers :)
Posted by mina @ 08/16/2007 07:30 PM CST
To the kind man that found Amazon's phone number........... Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you, Thank you. YOU WILL GO DOWN IN HISTORY!!!!!
Posted by Debi @ 08/12/2007 03:02 PM CST
My own amazon incident.
One day I decided to order a book from amazon.com, and not being the patient type I paid $17 for next day shipping. I ordered on Saturday, got it on Monday, and the book had been damaged! I had the amazon.com web respopnse bit call me, and when I talked to a representative she helped me make a return. I got the new book on tuesay, and sent the old book out the following Monday. When I got my confirmation email, amazon had taken 3.99 off because the return "wan't their fault"! So I called again, and FINALLY got my book in my hands and my money in my pocket. Does anyone know in buy.com is better?
Posted by Maria @ 05/12/2007 07:33 PM CST
When I was not able to change my shipping method on Amazon.com, eventhough their was info. provided, I decided to cancel my order. Unfortunately, I was not able to find a contact no. for them. If it wasn't for Google giving me this website regarding Amazon.com, I would have been @#$% out of luck and with no way of contacting them for a refund. So THANKS... for the info.
Posted by Latreah @ 05/11/2007 04:54 PM CST
I noticed there was some info here also about Yahoo - they DO have an 800 number for both US and Canada. Hope this helps someone.
You can contact Yahoo! customer service at the toll-free contact numbers below:
Toll Free USA & Canada: 1-800-318-0631 / 1-877-722 3755
Another Direct Number: 1-408-349-1572
Yahoo Fax Number: 1-408-349-3301
Posted by purplenoel @ 05/08/2007 07:35 AM CST
Wow, i was able to get a hold of them really easy...I clicked on the help pages and there was this call back feature right there, i put in my number and bam, they called. Doesn't seem that difficult to me, seemed kind of obvious
Posted by Me @ 05/05/2007 03:54 AM CST
not only it's not easy to contact Amazon customer service number but they can't do much!! their ability to help is limited to about what we already can see from the web. The "billing department" is the one who can makes things move, but of course, no phone number, no fax number, nothing.
Posted by tierix @ 05/02/2007 09:19 AM CST
I am not happy with Amazon. I ordered a book which was stated to be "available now" it took over a month to get it. Then I ordered a CD which was also stated to be "available" and would arrive in 3 days. When it didn't come I went to "Where's my stuff" and found it had been lshipped 4 days late but was to arrive by the 16th of April. It's now the 19th and it still isn't here. I am grateful for this sight so I could get the 1-800# and call them. It "might" come today. YUCK!
Posted by Nadine Hightower @ 04/19/2007 11:22 AM CST
Recently I received 2 DVD`s of Bergerac 2. I also had a preorder for Bergerac 4 and I believe this pre-order might have caused the problem. Who needs 2 of the same DVD and I had to pay $7.00 postage to return it, paid $34.52 for it and refunded only $27.95. I was told that I ordered two which would be foolish and I don`t need two of the same DVD.
Posted by Dorothy Bell @ 03/27/2007 07:17 PM CST
God site. Thanks!
Posted by God site. Thanks! @ 03/13/2007 04:37 AM CST
I'm an author with a Blog on my book page. I was having trouble logging in to edit the blog page. It took an hour of sleuthing but I finally found a number for technical support: 877-251-0696. They were very knowledgeable and pleasant. Too bad they make it so hard to find them!
Posted by Jennie @ 01/30/2007 11:16 AM CST
I ordered 2 not 1 but 2 vanity sets for my daughters for Christmas, Order was placed in October 2006....Did not hear anything except for money coming out of my bank account from Amazon so I called in November(found the number) and they said "oh, we are out of stock" so I told them to cancel my order and send a refund I didn't see a check and I didn't hear anything else back from Amazon, I called again January 9th and I was supposed to have a check within 3 - 5 business days - do you think I got my check...NOPE!!!! it will now be 3 - 5 weeks.....will I ever get this money???? Meantime we had to have the vanitys built for my daughters and they had to be built within 2 weeks they are better than I could have received from Amazon but it is not the point I WANT my money!!!!!! And if I dont get these within 5 weeks - what is my next step?????
Posted by Christina Herbert @ 01/24/2007 08:48 AM CST
amazon is a waste of feeking space .full stop .
Posted by tracey ianson @ 01/12/2007 11:31 AM CST
Dear All,
Happy New Year!
WE ordered books with order number 002-4203967-1754437 in October 2006 and we sent a cheque with amount of $706.26 in October 2006 and the amount has been deducted from our account.
Till today we did not receive any books from Amazon.
Can you HELP by sending me the e-mail of Billing Department or any telephone number?
Thanks,
Gamal Karrar
Senior Scientific Officer,
Scientific, Technical & Research Commission (STRC),
African Union
NPA Building 4th Floor,
26/28 Marina, P.M.B. 2359,
Post Code: 101001,
Lagos, Nigeria
Mobile: +234 802269 3683
Gamal Karrar
Posted by Gamal Karrar @ 01/09/2007 04:43 AM CST
my technician sent a email for me telling you why the one jungle boy would not play on any video along with the Id # telling you why the video would not play in any video! my account is uncer charles. yesterday I received a dvd that tells me it will not play in this region. I was sent by dee vee dee-p o b0ox 638-mt laurell, nj 0808058-0638 usa. I am an old lady & read all the iformation before I ordered this. I read some of the complaints you received & how you laughed your heads off. well have a good he ha over this one. the damn dvd says on the screen that it will not play in this area. there should be a law protecting anyone & everyone from people that do this. I have been a good customer but this will not happen to me again! unless there is restitution I will order from blockbuster. I know you don't give one good ___ damn about people like me but at least I have had my say. I mailed the damn thig back so dee vee dee can profit from selling it to some other unsupectein old lady. thanks for nothing. nell zollinger-48 e. 2nd n. rexburg, Id. 83440. I know I did not capetelize anything but I am to damn mad to care so laugh it up!
Posted by nellz@cableone.net @ 11/28/2006 12:03 PM CST
I spent 15 min. looking for Amazon.com customer service number on the Amazon website. I might not have found the number if I did not come to this website.
A company should know that it is common sense to have a customer service number. Don't they want to keep their customers?
Posted by Linda @ 11/10/2006 04:02 PM CST
a bunch of dodos
Posted by lucykayenewman @ 11/10/2006 09:06 AM CST
I applied for the amazon credit account and was approved, made a purchase received the comfirmation email of the order and its description, etc.... order was sch. to be shipped a few days later. when tring to log back in to my amazon account to check the shipping status, window pops up saying email address is not assoc. with any amazon account????? anybody have any input???? emailed them several times no reply.
please reply with advise and comments.
thanks
Posted by tina foster @ 10/03/2006 01:37 AM CST
Thank you, thank you for the Amazon phone number. I am in the process of trying to solve my problem now. I bought some star trek dvd's and they haven't arrived yet. I am not full of confidence. Called the phone number you list and got someone to tell me I need to wait 4 more business days and then get my refund. Thanks.
Posted by Joe @ 10/02/2006 05:15 PM CST
PLEASE HELP! Can anyone tell me if there is a phone number for the Amazon Advantage program? I have been banging my head against the wall for about 6 months now trying to get some serious issues straightened out. It's going in cirles and I am at the end of my rope. PLEASE help if anyone has contact info or info, other than writing to their email addy which is fairly useless. Thanks in advance!
Posted by End of Rope Advantage Program Seller @ 09/30/2006 12:23 AM CST
HELp... I got the regular phone number but eas told I need to "e-mail" merchant accounts. WHICH I have done several times but I only receive a form letter in reply stating they are holding my money for 45 days! On top of the 14 days I had to wait to intiate a transfer of funds from books and movies I sold on amazon. I requested a transfer of the balance in my account almost 200 dollars which it stated it did transfer to my bank account. A previous transfer I intiated on a hooliday only took 4 days to arrive in my bank account. Two weeks later my second transfer requested just a day after the first one and the money is NOT in my bank account nor is it in my amazon account. 200.00 poof! Got and not where it shoudl be. It stated the transfer was sent and it HAS NOT BEEN this is very dodgy! They want me to ship things for FREE?!! I need the funds to be able to ship items of course! I've already spend 200.00 in shipping items alone and they keep sending me orders to "SHIP NOW" but with out me being able to transfer any more of my money from the amazon account to my bank account. After all it is MY MONEY and my items being shipped. Is there a number for "merchant accounts" This hold of more than 2 months is in NO way reasonable or acceptable, I certianly couldn't wait two months to ship items to customers!
Posted by someone being given a raw deal! @ 09/14/2006 10:07 PM CST
Just a note that I've left my number at Amazon's customer service site to call me back right away, and they did! Also, I've been able to reach Netflix customer service, and though I was on hold for a long time, the woman that I spoke with was extremely patient, nice, and very helpful.
Posted by Ted @ 08/15/2006 06:53 PM CST
I placed an order for two items from Amazon.com. One item I received was incorrect. Then, the fun started.....finding the customer service contact number. Finally I googled it and came to this website. After trying a few different numbers, found that 1.877.896.0038 worked and a very nice man helped me through the problem, with minimal pain. This restored my faith in Amazon.com
Posted by glenn @ 07/29/2006 11:06 PM CST
Customer Service, what a joke. amazon.com customer service did call me back and I explained my situation. Amazon sent an e-mail stating my package was shipped and gave me a tracking number. I tried to track this shipment via UPS as Amazon requested and it cam back as being not a good tracking number. I called UPS and they stated that this number is a reference number from an order over three months ago to a different address. So i called back Amazon.com and spoke to a person reading a script that I could not understand. When asked this person stated he was in India and not the United States. I asked for a U.S. phone number and they were unwilling to give this out. I spoke to a supervisor who again I could not understand and he stated that if I continued to cause a problem he would not help me. So I Asked Jeeves and found the 1-800-896-0038 number and spoke to a nice lady in Washington. She checked her records and found the same problem. She called UPS and got the same answer and it was suggested that I simply must wait to see if this item arrives as no one knows where it is or when it will be delivered. Now mind you this is a 56 inch big screen T.V. that cost several thousand dollars so waiting around to see if it will be delivered when no one including UPS has record of it seems strange. Now we spend many thousand of dollars on toys each year and Amazon.com can rest assured that my money will no longer be used at this site ever again. Lucky for me i used American Express so my charges will be removed until satisfied. Note: dont farm out your customer service to India as although it saves you money in the short run you loose it in the long run. Post an american number on your site for american orders.
Posted by BuckeyeJoe @ 07/27/2006 09:57 AM CST
Amazon.com sucks!!! They stole all my food money. I found a much better website at abellabooks.com
Posted by Quad Wan @ 07/26/2006 01:03 AM CST
just to let you know for all you who waont to report amazon.com to the BBB don't waste your time. The BBB is just as bad as amazon.com. As long as a company pays there membership fees they will have a good report. They don't follow up on reports and don't even verify if you are a real company. You can provide them any information you want and they will list your company in good standing with the BBB.
Go to this link and you wont believe what you read. I know first hand since I work for a company a very short time and they bragged how the BBB is a scam and they use it to show how great they are to customers.
Check it out
http://www.ripoffreport.com/reports/ripoff1343.htm
Posted by Don @ 06/16/2006 09:44 PM CST
I work for amazon.com, cust servcie rep, and I'm gonna give you all some tips...
the phone numer isnt on the site, there is no law requiring it to be there, you want to talk to one of us by phone, top of the page, there is a button that says "help" that takes you to the help pages, click any category, it doesnt matter which one, any will do, on the next page to the write you will see 2 options contact by email, or by phone, if you click the phone one, put in your phone number we literally call you right back. that is about 5 clicks at the most and takes about 1 minute to pull off, plus while you are at the help pages, you can read about stuff and most the time they can answer your questions, i realize all the time they dont, but a lot more than not they do....
Now some other tips because i'm being conservative in saying that 85 percent of the problems customers have with orders is because they werent paying attention to the provided information...
I get this call about 4 or 5 times a day "All of sudden i got an email saying i had ordered an item, but i didnt?" Sure enough they clicked the 1-click button, which i then have to explain to them that when you click the 1-click order button, it does just what its titled and places the order with 1-click, but somehow thats our fault....
Security, we have to verify it or we get fired, its very important to the company not just a hastle to you, we laugh a lot at how paranoid the company is. So have your email, the name that the site greets you with, your billing address and the last 5, I said 5, digits of your credit card number and the expiration date. No exceptions. They do 5 because its easy to get a hold of peoples last 4 on receipts and stuff, its extra security for you. Also we cant even see your account until we verify it. Note you can find your cc info on the "your account" page under "payment settings" and "edit or delete a payment method"....
Marketplace orders, it tells you when you are looking at the item that its not coming from us, it tells you 3 times in the checkout process, and in your order confirmation email....
You get upset when you cant change an order you placed 5 hours ago, you get mad when your order doesnt ship out right away, you get mad that you got a defective product, you get mad that the product box might have been opened, what i'm trying to say is make up your mind!
Truthfully when you call and say your calling the better business bureau because your 20 dollar order arrived a day late, get a life, if its late most the time we will get your shipping back to you, and most the time is the carriers fault.
To the people who say you think we are going out of business or whatever, your crazy, we move more product than any other internet company in the world, and its only going up....
I'm not trying to be harsh, just letting you know the reality, I'll try to stop in and post helpful tips form time to time, those are just a few that i thought might speed things up for y'all
Posted by Customer service rep @ 05/29/2006 07:57 PM CST
I have the CANADIAN phone number for you (amazon.ca) 1.877.586.3230. The man I spoke to, Scott, was very helpful.
Posted by Chris MacNutt @ 05/23/2006 07:06 PM CST
You should all file complaints with the Better Business Bueral.
Posted by Jose Perez @ 05/23/2006 09:12 AM CST
Why don't you all file complaints with the Better Business Bureau to let them know that Amazon's hide and seek game with their customer service information will no longer be accepted. Here is the big laugh- Theu are a member of the BBB, however, the BBB will have to listen to this many complaints. This is only one of many websites posting the same problems. I already filed my complaint and I am going around to all these different websites to encourage everyone to take a stand.
Posted by Jeff Torres @ 05/17/2006 11:58 AM CST
I also took about 3/4 hr of frustration on the amazon uk site and then surfing the net to find this forum before i could find the amazon uk helpdesk number.
Note that one of the numbers in this forum is incorrect and the guy must be getting fedup with amazon calls !
The helpdesk was very helpfull when i did eventually get through, they corrected my order and cancelled the post charge as a good will jesture!
They e-mailed the follwing contact numbers for use in the uk :
Customer Service can be reached from Monday to Saturday,
8:00 am -- 6:00 pm (GMT)
Phone: 0800 279 6620 (from within the UK)
+44 20 8636 9451 (outside the UK)
Fax: 0800 279 6630 (from within the UK)
+44 20 8636 9401 (outside the UK)
Posted by P Bromley (in the UK) @ 05/12/2006 08:25 AM CST
Yes, it is disagreeable and confounding that I could not find a phone number or a way to contact customer service. How can a major company, such as themselves, not be easily accesible to resolve conflicts of orders? Thank you for filling in the gap by providing their private number for a public service.
usefull and necessary,
many thanks,
Martin
Posted by Martin @ 05/07/2006 03:28 AM CST
Finally spoke to a real person there!
To contact Amazon UK 0208 636 4251
Posted by unhappy customer @ 05/04/2006 08:09 AM CST
Thanks for the number it is impossible to get their phone number thru their web site so this was a life saver!! They need to fix this problem as it takes time and effort to handle even the most simple things
Posted by rich @ 04/26/2006 07:56 PM CST
See the Irony...this web page wqhich finally gave me the amazon.com's Cust Care no. is sponsored by amazon.com !
LOL
Did you see the link abouve that reads: "Help support this site by visiting a sponsor or by purchasing something from Amazon:"
Posted by VICTOR @ 04/05/2006 06:38 PM CST
If you get kicked of amazon by alliance you can get a new account. They read your IP address you can get a new account but you need to have a different computer and internet service. Never log into your old account the A team will read the cookies. You will need to use different credit card and address as well as bank account. Always collect your payments daily then the A team cannot hold your payment the 90 days. It works great my account seansmarsh was shut down now I am up an running as wowdeals and there is noting they can do about it.
Posted by joemamma @ 04/03/2006 07:16 PM CST
This is where I usually go to get all the Amazon.com contact information as they include a bunch of customer service numbers and even some for Canada along with various email addresses for everyone of importance.
http://no-amazon.com/modules.php?name=Forums&file=viewtopic&t=28
Posted by Contact information @ 03/27/2006 02:52 AM CST
Thanks for the Amazon.ca phone number...
ends up I am doing business w/ Chapters online because easier refund process even it does cost me a few extra bucks at the end.
Posted by [H]ackerK @ 03/23/2006 01:57 PM CST
Yahoo BUSINESS customer service #
toll free 1-866-800-8092
Posted by Disgruntled Yahoo customer @ 03/21/2006 09:10 PM CST
It's amusing how everyone complaining on this website lacks GRAMMER, and the ability to spell...
You said it!
Posted by Haha @ 03/06/2006 12:18 PM CST
It's amusing how everyone complaining on this website lacks grammer, and the ability to spell...
Posted by Amazon Employee @ 03/03/2006 06:01 PM CST
Another Amazon nightmare...
Please an order for several different items. Chose the Super Saver shipping. Order was broken into 2 shipments. Got the first shipment. Wrong item in box. Called Amazon. They claimed they placed a new order free of charge for the correct item. I update my broswer and new order is for the SAME INCORRECT item. I try to cancel the order, but within minutes it was already processed. Called amazon back. RUDE customer service agent stated that I must have ordered wrong item in the first place (even though right item was listed on invoice). He told me to refuse the incorrect package and then place another order for the correct item. Now the order for the correct item is lost somewhere in postal hell and I am out the money for both of them thanks to Amazon. I would rather pay higher book prices in a local store then deal with this...
Posted by AKC @ 02/28/2006 12:32 PM CST
Thanks for the help with Amazon's phone number. They obviously make it very hard to contact them by phone to save time and money.
take care.
Steve
Posted by THANKS FOR THE HELP @ 02/14/2006 03:01 PM CST
I stumbled upon this website and now I'm more nervous than a priest at a little league game. I recently placed my first order from any online shopping netwaork and thought things were looking good until now. Order was placed on 1/6/06. Received notification that the order was shipped on 1/11 and was so impressed, I placed another order on 1/12. It is now 1/23 and no sign of the first oder in my mailbox yet. I will do what I must to get my order or my money forthwith. I will not suffer through what a lot of you have gone through. I am not to be fooled with.
Posted by Vorrice Wallace @ 01/23/2006 12:32 AM CST
I sent the following email to both AMAZON.CO.UK GB AND A COPY TO AMAZON.COM ....
There has been 3 fraudulent charges to my credit card and i am not aware of what they represent? I DO NOT HAVE ANY ORDER NUMBERS BECAUSE THESE CHARGES ARE NOT MINE!! PLEASE ADVISE AS TO WHAT YOU INTEND TO DO!!!
1)Jan5,2006 -------- $110.69
01/05/06 AMAZON.CO.UK AMAZON.CO.UK GB 6542451QP003JNL8P $110.69 6542451QP003JNL8P 1.10 62.53 826 1.770190308
2)Jan10, 2006 ------ $139.22
01/10/06 AMAZON.CO.UK AMAZON.CO.UK GB 6542451QW0W1B39VP $139.22 6542451QW0W1B39VP 1.38 78.66 826 1.769895753
3)Jan12, 2006 ------ $120.46
01/12/06 AMAZON.CO.UK AMAZON.CO.UK GB 6542451QY1EMK2ZMK $120.46 6542451QY1EMK2ZMK 1.19 67.60 826 1.781952662
I have always conducted my business with AMAZON.COM IN THE US.
SO FAR I HAVE BEEN TOLD BY AMAZON.COM IN THE US THAT THEY HAVE NOTHING TO DO WITH IT AND FOR ME TO CONTACT AMAZON.CO.UK GB.
NOW AS FAR AS AMAZON.CO.UK.GB IS CONCERNED I SHOULD CHECK MY ACCOUNT OR THE WEB SITE HELP TO GET MY ANSWERS....
Posted by DAVE KENNEDY dave@5734nano.com @ 01/21/2006 05:05 PM CST
Thanks . I use firefox and I was searching amazons website and google using tabbed browsing . Guess which is faster in finding the service number ? If I was the CEO of amazon , I would be pretty ashamed of the answer to that .
Posted by MaxJ @ 01/13/2006 10:04 PM CST
where in the world are you guys located. how do I contact you if I'am in Toronto,Ontario,Canada
Posted by Steve @ 01/09/2006 06:06 AM CST
Nowadays its better because no one frauds. and i believe that amazon should calm security especially its Christmas!!!!!
Love u amazon
Posted by Ziaul Saddam @ 12/28/2005 10:14 AM CST
I thought everyone here might like to know the the NICE AMAZON.COM is a member of the BBB. Have you filed a complaint??? I for one am.
Here is the link. I hope it works...
http://www.thebbb.org/commonreport.html?bid=7039385
Posted by Stacy @ 12/22/2005 03:05 PM CST
FRAUDULANT PURCHASES WERE MADE ON MY CREDIT CARD TO AMAZON.COM AND AFTER MANY SEARCHES AND WASTED TIME I ASKED JEEVES FOR A PHONE NUMBER AND FOUND YOUR NOTE! THANKS, I AM WAITING TO TALK TO A REAL LIVE PERSON TO STOP THE FALSE CHARGES!!! GOOD JOB.
Posted by Grateful @ 12/21/2005 08:43 AM CST
I just wanted to thank you for listing the Amazon.com customer service number. This website saved me alot of energy and headache, because I started getting irritated when I could not find the phone number on the Amazon website.
GOD Bless!
Posted by Cassandra Holmes @ 12/17/2005 03:29 PM CST
I can't believe it that it's been three years since your post and the people at amazon have not wisened up at all, and here I am a couple of weeks before the New year, 2006, and after cussing, and cursing, and getting infuriated as hell for not finding a phoneline i could call in and PAY to talk to godamn sales rep, anywhere on the site, and having to plough through endless, mindless faq's and subcategories...maximazing profits Mr. JEFF BEZOS is not about pissing customers off, I know that if you could automate this thing to one single super ai computer and had no need for any employ whatsoever you most certainly would do so, but even in the age of the internet you got to speak to someone to get the job done.
A f***ing disgrace.
Posted by Jackie DEE @ 12/16/2005 11:37 PM CST
dear sir;
the bobby perry music website is not afiliated with bobby perry.the sale of his music is illegal and could wound up in a law suit.the people whom are selling bobby perry's music on line are criminals and fraud charges have been filed against them.you may call the copyright office or bmi concerning this matter.please cut off any asociations with these criminals.
thank you
bobby perry
akila records
p.o..box 194792
san francisco ca 94119
415-577-7970
Posted by bobby perry @ 12/16/2005 04:59 PM CST
Thanks for posting the phone number. I got to talk to a real live person instead of waiting for email responses that did not address my questions.
Posted by Kathy @ 12/15/2005 04:55 PM CST
Thanks a bunch man! I searched for a long time trying to find the number, but its impossible!
Posted by tommy zhang @ 12/08/2005 11:27 AM CST
You are a life saver....Thank you sooo much for the phone number.
Posted by Meg StJohn @ 12/07/2005 02:16 PM CST
I thought I was going crazy!!! But now I realize I'm part of a huge family. I work for a radio station. Don't worry, I'll spread the word....to EVERYONE!! Ahh...the power of radio.
Posted by Matt @ 12/03/2005 04:51 AM CST
Amazom.com is a nightmare. If you have stock in this company, sell it! I have a feeling that this company will be out of business soon. Also, this is an excellent website for info and a place to vent your frustration. I found it through my internet provider SBC Yahoo in the Sacramento CA area. This company uses their $$ to pay for advertisement instead of using it to provide customer service. Maybe they do not realize that bad word of mouth advertisement is going to put them out of business. They do have an area on their website for feedback. That's where I'm going next. Merry Xmas to all in 2005
Posted by KCJo Donovan/Cheerful @ 11/29/2005 01:03 PM CST
Thank you for the phone number, I do have trouble with Amazon they shutt and the wrost customer service. the one click I did'nt not know it's there on the page. very stuppit.
Posted by Kim form IN. @ 11/22/2005 01:35 PM CST
I, too, have used Amazon and the
"One Click Checkout". We just received a rather large item from Amazon today (which was a correct order that my husband had placed). I went on amazon's website to see what the price was on that item and next thing I know I got an email saying that my order was confirmed. I guess my kids might have clicked Enter while I had stepped away from the computer. After searching 20 minutes on the website for a phone #, I finally found it on Google. I called immediately and they told me that they couldn't stop or cancel the order... It had just been accidentally placed 30 minutes prior to me calling customer service!!!! She told me that best thing to do was leave a large note on my door to tell the shipped that I will not accept the order... POOR customer service!
Posted by Frustated in Frisco, TX @ 11/17/2005 08:42 PM CST
Hello people, greetings from an Ex Amazon.com employee. I HATED that job so much, and I was a Customer Service rep. I know how frusterated you all are about your experiences with Amazon.
As an employee, I ended up being so FED up with all the bullshit that we're supposed to say to the customers. I really felt bad for customers who called in with a marketplace order. AKA a seller on amazon.com. The customer would want us to cancel an order, and we couldn't because we didn't have a tool to do it. Amazon.com was not the people selling the books, but they allow sellers to sell stuff on the website. What they should do is make a seperate website for just people wanting to sell the books so people know that its coming from a seller, and not amazon.com Maybe make the website amazonmarket.com or something like that. That way people will not get so frusterated as to why an item has not been sent to them.
And as far as the phone number issue goes, they told is our training classes that all questions can be answered on the help pages. YEAH RIGHT, thats so f-ing stupid. What kind of company doesn't have any kind of phone number to contact them on their website?
Posted by Jenna @ 11/14/2005 10:05 PM CST
I have a different customer service number for those assholes at Amazon.com
877.896.0038
Posted by Amazon.com hater @ 11/08/2005 11:05 AM CST
Thanks for the Yahoo customer service number, which is impossible to get. I've had the worse experience ever with them, they suck BIG time
Posted by silvana @ 11/03/2005 11:27 AM CST
Hello Australia,
I am in NYC and have a bad experience with amazon as well. Any other international people I will assist you as well. Am moving soon so do not call after December 2005.
cheers,
Kristyn
Posted by Kristyn @ 11/02/2005 09:14 PM CST
Amazon is terrible. Not worth dealing with them even with a phone number.
Posted by Stephanie Murray @ 11/02/2005 01:09 PM CST
Posted Amazon Customer Service number works! Thank you!!
Posted by Georgia Bassen @ 11/01/2005 10:20 AM CST
amazon sucks, they tell you shipping 2-3 days are free but they charged you and it takes more than 2-3 days, mabye 14 days
Posted by chris @ 10/29/2005 02:05 PM CST
I found a web site that lists a lot of these online shopping site's customer service phone numbers. Might come in handy once the shopping season starts -- reachdotcom.com
Amazon.com customer service phone number: 1-800-201-7575
Ebay customer service phone number: 1-888-749-3229
Overstock.com customer service phone number: 1-800-843-2446
Posted by Allen @ 10/27/2005 12:38 PM CST
Amazon.com is arrogant for not posting contact info on thier website. I cancelled my account and will never deal with them again.
Posted by Gad @ 10/21/2005 05:15 PM CST
Thanx for the number
Posted by mahender immadi @ 10/17/2005 04:43 PM CST
IAM REALLY VERY VERY THANK FOR THIS NUMMBER THIS IS REALLY VERY GOOD JOB DONE ,AS I WAS SEARCHING AMAZON CONTACT NO FROM ALONG TIME DUE TO MY ORDER PROBLEM BUT BECAUSE OF U GUYS FINALLY I GOT THIS NUMBER AND NOW I TALKED TO AMAZON AUTHORITIES AND THEYR READY TO SOLVE MY PROBLEM ONCE AGAIN THANX VERY MUCH FOR THIS NUMBER.
Posted by Gaurav awasthi (virginia) @ 10/13/2005 06:23 PM CST
IAM REALLY VERY VERY THANK FUL FOR THIS NUMMBER THIS IS REALLY VERY GOOD JOB DONE ,AS I WA SEARCHING AMAZON CONTACT NO FROM ALONG TIME DUE TO MY ORDER PROBLEM BUT BECAUSE OF U GUYS FINALL I GOT THIS NUMBER AND NOW I TALKED TO AMAZON AUTHORITIES AND THEYR READY TO SOLVE MY PROBLEM ONCE AGAIN THANX VERY MUCH FOR THIS NUMBER.
Posted by GAURAV AWASTHI @ 10/13/2005 06:20 PM CST
You rock!!! I tried emailing Amazon.com and I never got a reply. Thanks for the number!!!
Posted by Bob @ 10/12/2005 03:39 PM CST
Yahoo Customer Service # is not toll
free but here it is anyway...
1-408-349-1572
Posted by Just me @ 10/10/2005 06:19 PM CST
Thanks a lot .This number is for real.I wasted 45 mins trying to find it but then i googled it.Thanks again
Posted by Pattu Bose @ 10/10/2005 01:47 PM CST
Thank you so very much for the number, it was very helpful. It is very frustrating that the number is not provided and unbelievable in this day and age of communication. The computer is great when it works and the information is available, but when there is problem there is still nothing like talking to someone to confirm the action necessary.
Posted by cc @ 10/08/2005 12:28 PM CST
I've had a good experience with Amazon until recently. I tried to contact them through e mails on a customer service related matter. So far I've tried six times and all but one have bounced back. No response from the one that went through. Thank you for the number.
Posted by J W Smith @ 10/06/2005 10:42 AM CST
I found this number on Google. Thanks!
Posted by Babylonian @ 10/05/2005 05:14 PM CST
Bless you! This was the only way I could find Amazon's phone number to cancel a fraudulent Amazon order placed by a computer virus of some sort. What a HASSLE!!!
Thanks Again!!!
Posted by Andrew Palmer @ 10/03/2005 03:56 PM CST
If you google it, you can find amazon.com's support page on the net (keywords: amazon.com telephone number call). You'll find their page on the net, where you can request them to CALL YOU right away!
Posted by Lana @ 10/02/2005 08:24 PM CST
I don't know why Amazon took down their number. I remember seeing it posted a few years ago. Now it's gone. There's got to be a law against that.
Posted by Mike @ 10/02/2005 11:02 AM CST
Thanks for the phone #. I hate Amazon's website - only can email, and they never email back - ordered a book that should've take 2 days - it's now october, and ordered it in the middle of August. Well, I cancelled the order - but they still charged me, and until I got the phone # from this site, they weren't going to do anything about it - as they knew I couldn't find a phone # on their website. I am done with amazon - use
http://www.bookfinder.com - they give you plenty of other sources for your books.
thanks again for posting the conglomerate's phone #.
Posted by e @ 10/01/2005 07:05 PM CST
I searched for over an hour on amazon.com for their support number, because all their automated help is crap. I sent an email through their system, with no reply. I finally googled this site called them up and got it sorted out. Thanks SOOOO much!!
Posted by mark palmer @ 09/29/2005 02:11 PM CST
THANKS for posting this number, that helped us out a lot!!!!
Posted by caroandnestor @ 09/26/2005 10:26 PM CST
Below is a letter that I have forwarded to everyone I can think of at Amazon, including Jeff Wilkes, the Chairman of the Board. I went through wayyy more crap than I detailed in the msg. but I tried to keep it as concise as I could.
I can only say this: if you buy from Amazon you buy at your own risk and I for one will not be doing that ever again. As for me,
I will do all my shopping at crucial.com, outpost.com or nuegg.com. Basically ANYWHERE but Amazon.com
My letter and experience are below.
Blessings, CR
Credit Card fraud.
I AM VERY DISSATISFIED. I placed an order on September 12 for a Canon camera and accessories,
including a Sandisk memory card and a 3 year warranty. Amazon.com contacted me the next day
to tell me that the camera was not in stock and they were cancelling the order. I made it
very clear that I wanted the entire order cancelled. But they processed the rest of it anyay!!!
Amazon.com cancelled the CAMERA and the camera bag but charged me for a 3 YEAR WARRANTY for that camera
AND a memory card FOR THAT CAMERA. My card has been charged hundreds of dollars for accessories for a camera that has not and WILL NOT be shipped. I called Amazon and was told to go online and enter my account and choose the cancel order option. I went online and found that there was some snafu/blip in the universe that was causing my order items to show in doubles and that there was no option to cancel available. I called Amazon again and told them and they told me to try again (it was a site malfunction). I did that. I got into the correct option and cancelled the order. I then went back to the order view page and was about to log out when I noticed that no, the order was not cancelled. I called Amazon again and was on hold and then disconnected. Not once. THREE times.
I finally got through to a rep and was more or less told that I am on my own. They told me the best they could do was to give me a number for N.E.W. the company that issued the warranty and hopefully(!) someone there could help me. I called them and was given an email address and a procedure to follow if I was sure I wanted to cancel the order. I followed the procedure (3 times, with no response) and recieved an email confirming my purchase yesterday!
In fact, I have now spoken with N.E.W. several times and have been told it could take at least 8 weeks to rectify this despite the fact that I called them on Sept13 (less than 24 hours after the order was placed) AND wrote 3 emails detailing the situation. I have called repeatedly and have spoken to 3 different reps there, each one of them telling me I need to speak to someone at Amazon.
I have spoken to Amazon and been told everytime that I need to speak to someone at N.E.W. warranty.
And then I received my Sandisk memory card for a camera I don't have.
I have been a very good Amazon.com customer for years and am fed up with this run around.
I WANT ALL MY MONEY BACK. NOW. I want a prepaid UPS return postage lable for this completely unusable memory card and I want AMAZON.com to make that warranty charge go away. Now. Not 8 weeks from now. If this has not been taken care of within the next 24 hours I will contact American Express to discuss what I believe to be a clear case of Credit Card Fraud.
Posted by Cleopatra Rojas @ 09/21/2005 09:50 PM CST
Thank you for providing the Amazon service number. I spent more time than I am willing to admit trying to find a way to contact a customer service representative from the Amazon website.
An order of six textbooks I placed for fall classes was put on hold for over two months because one item couldn't be shipped until October.
After using the phone number you provided, I spoke to a sympathetic person who helped me and waived the shipping fee for the October release item.
She also told me that Amazon will be putting a button on one of the pages that will allow customers to leave a phone number. Then a customer service rep. will call.
That still means customers can't contact the reps. directly, and we have to be (literally)at Amazon's beck and call in order to receive service, but it's a start.
Until they can do better, I suggest at least leaving negative comments about their inaccessibility on Amazon's feedback page.
Posted by R. Smith @ 09/10/2005 01:00 PM CST
thank you so much!!!!
Posted by Juan Andres @ 09/06/2005 03:12 PM CST
You saved my day.....
Thank you very much.
Posted by Jintae @ 08/26/2005 10:25 AM CST
Thank you very much. It was very helpful!!!
Posted by Wissam @ 08/24/2005 04:16 PM CST
ORIGINAL Order Date: July 7, 2005
7 Books ordered - 4 Lost
Order Date: August 11, 2005
4 Books re-sent - 2 Lost
Order Date: August 14, 2005
2 Books re-sent - 1 Lost
MOST RECENT Order Date: August 18, 2005
1 Books re-sent - 1 Lost
In other words they have lost my parcels 4 times in a row!
Thanks for the phone number. Helped a lot I have managed to get a 20 dollar gift voucher. Yet they have just lost my book for the 4th time in a row sending it to some random address in Lexington, Kentucky. I actually live in AUSTRALIA!
Posted by Pissed Off! @ 08/21/2005 05:31 PM CST
Hello, Thank you for the phone number. I don't undestand the company policy. :-(
Posted by Jaromir @ 08/19/2005 07:44 PM CST
Thank you soooooo much for posting this number, it was impossible to find it on their site!!!!
Posted by Laineygirl @ 08/18/2005 08:09 PM CST
Thank you for the customer service phone number. I could NOT find it anywhere in the amazon.com web-site. Thank you very, very much.
Posted by Monica @ 08/18/2005 09:01 AM CST
Thanks to Ellen Hobbs whose webpage I visited earlier for the customer service numbers for Amazon, and many thanks to Marie for her posting on 06/22 for confirming one of the numbers. I sent Amazon three emails in the past three days asking them how I could change my telephone without switching the service from T-mobile, but no response. I dialed 206-266-2992 at 5:30 a.m. (Pacific Time), and was immediately connected to a representative - no intermediary. She then asked me to contact them again at 10, so she could connect me to the phones and phone service department. But after looking around for the phone number for nearly a week, and waiting for a response to my emails, this came as a pleasant suprise. I will be calling them soon, and hope to have my issue resolved. Thanks Marie for the advice about the phone number.
Posted by Aradhna Malik @ 08/15/2005 07:50 AM CST
After six and a half months of email hell, over a book which, at the time of ordering, was ONLY available through Amazon.com, being told numerous times that it was my fault I hadn't received the order for several different reasons, being given several different "estimated" delivery dates, and even a $10 off coupon that will never be used, I am going to wait for their latest "estimated delivery date" to arrive with no book in sight, and then give them a call. This company is never EVER getting another penny of my money.
Posted by Marti @ 08/13/2005 10:42 AM CST
Order placed Feb. 1, 2004. One of the items ordered listed as shipping in one to two months. Great, no problem, we knew that before ordering. Decided, since we had to wait one to two months anyway, we would do the free shipping. Paid for the item with a money order, as we don't trust listing credit card info on the internet. After about a week and a half, with no change in the order status as to payment being received, I emailed them, only to be told that the status had been held up because we had not paid the full amount. They were, however, giving me a "one time" benefit of lowering the amount of the order and the items would be shipped when available. This was complete BS, as I had the receipt from the post office for the amount of the money order, and had printed up the original order for my records. If that was their game, though, fine. Waited...and waited...the date of the initial "approximate delivery date" arrived. No delivery. Emailed them, said that it was my fault, that I didn't understand what "estimate" meant, but that they had two of the three books ordered, and would send them to me, a "one time" exception to their policy. They then proceeded to give a second "estimated delivery" date for the remaining book, the one that initially had a one to two month wait for delivery. First two books arrived. Waited for the third book. Second date came and went, still no book. Emailed them again, got run around again, with a $10 off coupon for my headaches. Emailed them back saying, what makes you think that helps, as I will never be ordering from you people ever again anyway?. Third estimated delivery date given. Only now, checking back with their page for this particular book, they have changed the estimated delivery date to three to five weeks. We a bit over six months into the stupidity of this transaction, all because, as previous people have suggested, I relied on email to try to resolve the issue. The latest "estimated delivery date" for this item is Aug. 19. For those of you who noted the date at the beginning of this message, that puts it at almost 7 months after I ordered the item that originally "usually ships in one to two months", and now "usually ships in three to five weeks". Oh, I should add that this particular book, at the time of ordering, was printed through and sold by ONLY Amazon.com. After this latest "estimated shipping date" comes and goes, they are definitely getting a call from me. And no, they are NEVER EVER KNOWINGLY getting another penny from me.
Posted by Marti @ 08/13/2005 10:36 AM CST
Thanks for this very helpful post. I looked everywhere for a phone number for them.
Posted by Butterdragon @ 08/03/2005 11:55 AM CST
Thank you guys.That's a fabulous job
Posted by Raman @ 07/23/2005 05:49 PM CST
Hi all
I wish all happy and healthy
Your's with Bdest wishes
kty
Posted by kyawthuya/kty @ 07/01/2005 11:42 AM CST
I am a seller on Amazon and had a bogus claim against my account, for which Amazon deducted from me. I have painstakenly, searched for a phone number for their AtoZ Claims department. This "buyer/seller" is no longer on Amazon (thank goodness), but Amazon has penalized me for their dishonesty. Does anyone have a name or phone number for this specific department? Thanks in advance.
Posted by Brenda @ 06/29/2005 11:52 AM CST
I received a damaged book from a seller on Amazon. I wrote to tell them and they said to write the seller. I did and got no response within the 3 day period recommended. They then emailed me and said to contact them again. I can't find out where. I'm turning to you for help.
Posted by Joan M Marx @ 06/26/2005 12:47 PM CST
No
thank
May you be always happy and healthy
Posted by kyawthuya @ 06/24/2005 05:06 AM CST
So you don't have to read all these blogs......If in the US, I called (206) 266-2992 and was immediately connected with an Amazon.com customer service representative. FYI - there was not even any garbage regarding "Press 1 for...." just straight to a live person.
Posted by Marie @ 06/22/2005 10:32 AM CST
I've had problem after problem with the customer service not being very helpful and telling me the same information every time I contact them. Even when I call the 1-800 customer service number, I find myself speaking to an individual outsourced either in India or Canada. They're as clueless as the customers and don't know what to do except apologize a billion times (which doesn't make the matter better). I found that calling the headquarters and asking to make a complaint will they then route your call to someone actually in the U.S. They were much more helpful.
Posted by Hannah @ 06/20/2005 01:32 PM CST
Who is this guy "M @ 04/29/2005" who tells people to stop whining. Low prices from Amazon doesn't justify poor service, or incorrect delivery of goods. CALL THEM if you are dissatified! But it is true, buy local if you want to be looked after.
Posted by AW @ 06/12/2005 01:38 AM CST
Amazon is amazing I have been debating with them over simply releasing funds owed to me for sales on their site and they refuse to send the money. I emailed support and everytime get a canned response that makes me think they didn't even read the email in the first place.
Finally they stated they paid me the truth was if they had on the date they said they did the bank account had been closed for a month already so was impossible.
They continued for 9 months stating they would transfer the funds if I give them more account information well they lied once I told them to send me a check and I wasnt going to give Amazon any of my banking information as they had no need for that info. Again 3 months later and nothing.
I then sent emails to everyone in my email list to their scam, sent an email to all the members of their board of directors figureing if they are a publicaly traded company maybe they should see how their support handles irrate customers and all I got back was an email from another support rep saying please don't contact all the board members.
Then I filed in small claims and they come back and tell the courts we need to do use their own mediation in Reno which we go back and do again and it costs around 700 so Amazon says they are now willing to use our court system to mediate rather than pay the fees to use their own service. Acting like they didn't know they were going to charge money wasting more time at the courts.
Now awaiting the next and final court date so will hopefully have good news some day soon.
Posted by Tyson @ 05/02/2005 03:40 AM CST
Stop complaining
You order from Amazon becuase their prices are decently low.
Their prices are decently low because they cut corners. Phone support is one of the most expensive expenses in any business.
If you want good service go to your local independently-owned bookstore. You'll pay for a few middlemen, but you'll get the service you want.
Stop whining and make a choice.
Posted by M @ 04/29/2005 06:19 PM CST
I was perusing Amazon.com April 26th or so, 2005, making a Wishlist of books for my classroom I was thinking of purchasing. I started to enter one book I wanted when the severe thunder and lightning storm blew out my computer. I never had the chance to submit my order of one book. Imagine my surprise when all the books on my Wishlist plus the one book I had showed up on my doorstep within two days. doorstep! I am certain this is illegal. I was CHARGED shipping and handling for all of these books which qualified for FREE SHIPPING. I immediately emailed Customer Service & my message was returned, "Mail Not Delivered." There is something very wrong with Amazon.com. Thank you for supplying the phone number. I hope I have better luck getting a reply speaking to a live body.
Posted by RG @ 04/29/2005 12:31 PM CST
I cannot believe they care so little about their customers and so blatantly exhibit it in so many ways. Jumping through hoops to get issues resolved is no way to choose to spend your money. I bought a gift certificate for my sister for her 50th birthday, she had trouble redeeming it, and continued to order from Amazon anyway. Then it expired. Amazon does not seem to care that they've taken both money and time from us! I'm quite confused and concerned. Aren't there laws about theft? Isn't this theft of one sort or another??
Posted by Mary Anne VanderLaan @ 04/20/2005 09:23 PM CST
Thanks!
http://www.vmcsatellite.com/channels/dish_splash.cfm?aid=164575
Posted by DN @ 04/17/2005 10:09 PM CST
I was trying to cancel this order and
amazon.com won't let me cancel it.
Order of events:
Feb 23, 2005:
Placed order for a S66 cellphone and Cingular
service.
Product status was available to be shipped in
24hrs.
Feb 25th, 2005:
Order status changed to shipping process(CANNOT BE
CANCELLED).
Wait for order shipment confirmation. Nothing. Can't
wait any longer.
March 4th:
Contacted customer service to cancel the order.
The lady said she will pass on the message to
cellphone dept.
Sent an email later just to be sure.
March 5th:
Recevied a email saying I can't cancel this
because
"at the time I placed the order, the item was
AVAILABLE
TO BE SHIPPED WITHIN 24 hrs"???
It was available, but not shipped.
March 6th:
Magic happens. ORDER SHIPPED. What is shipped?
The plan, SIM card, but not the phone. How am I
going to
use the SIM card without phone. How come the
order with a
SIM card shipped on a Sunday? Why didn't ship on
Feb 25th?
How come shipping became so efficient all of a
sudden?
March 7th morning:
Contacted the cutsomer service to cancel the
order again
becuase the phone is not shipped and the SIM
card is
useless for me. I have been told that package
includes phone also.
March 7th morning:
Received a mail saying phone is not shipped
March 7th afternoon:
Talked to cellphone dept team-lead(who was more
sympathic)
to cancel my order again. Also came to know
that my
SIM card is already going to be activated to be
soon(automatic process?)
and I need to contact Cingular to cancel it.
Hope amazon.com will bear the activation
cancellation charges.
Also team-lead told me she will help to to
cancel the phone shipment.
I need to return the sim card once USPS
delivers that
to me by writing "Return to the Sender"
>>>>>>>>one of amazon.com's replies
(March 7th)
Greetings from Amazon.com.
After researching your order further, we have found that there was a
technical error while processing it. Unfortunately your order will
now arrive in two shipments. The first will contain your new SIM
card and paperwork, while the second shipment that will shipping
soon will contain the phone itself once we have received inventory
from Cingular.
>>>>>>>>>>(March 5th)
Unfortunately, we did not receive your e-mail indicating you wished
to cancel your order until this order had been shipped.
"Siemens S66 Phone" was listed on our web site with the following
availability estimate: "This item usually ships within 24 hours."
This item was in our inventory and it entered the shipping process
immediately after you placed your order. You should receive an e-
mail confirming this shipment shortly, if you haven't already.
Posted by Withheld @ 03/07/2005 06:31 PM CST
Thank you very much from the bottom of my heart. Thanks to those great folks in Googles too!
Posted by Diana @ 03/05/2005 02:23 PM CST
Has anyone got the UK contact telephone number ?
Amazon are fine until something goes wrong - then, as I've just found out, they are terrible !
They charged my daughters card for an item which she ordered, and are denying they took the money. Her statement shows Amazon have taken the monies & her card issuer confirms. Amazon wont do anything until she faxes her statement to them - which she wont do .. who in their right mind would fax a credit card statement to a company that doesnt have the decency to allow 2 way communication?!
So today we've instructed the card issuer to start Chargeback proceedings against Amazon.
Would I use Amazon again .... NEVER!!
So for the rant - just needed to have a shout .. seeing as I cant direct it directly at Amazon :o(
Posted by Dave @ 03/01/2005 08:29 AM CST
Still have questions?
Send us an e-mail:
To contact Customer Service by e-mail with your return or refund questions, click the button below. Please note that, for security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your Amazon.com account.
Click for call-back:
If you feel your question is more easily answered over the phone, click the button below. You'll be asked to provide a phone number where you can be reached and a Customer Service Associate will call to assist you in a few minutes. (note: this feature is currently available for customers in the U.S. and Canada only).
This link is actually on the web site and there is a button that you click, and you are called back immediately, but it took me like all day to come up with it. I did not think to goggle them though. I am not yet satisfied with amazan, and will end up not using them again. They charged my Visa for an order I did not place, and says that I have to refuse the shipment, and then wait 14 days after the item is received in the warehouse for a refund.
http://www.amazon.com/exec/obidos/tg/browse/-/3528941/ref=hp_hp_ls_2_4/002-8454531-4120037
Posted by Tecia @ 02/28/2005 09:36 AM CST
thanxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Posted by dkb @ 02/19/2005 06:35 PM CST
I bought a book from amazon. They said it will be delivered within 2-3 days, it has been 12 days and its not there.
I sent them 4 emails, but ended up receiving promotional advets from them as replies.
Can anyone provide me with their UK phone number please.
Posted by Aiman @ 02/16/2005 09:53 AM CST
I applied an Amazon credit card for $30 credit on the first purchase. First, the $30 credit didn't applied on my first order. Second, when I called, they told me they can only give me $25 credit despite that it said $30 on the website.
Posted by Jason @ 02/15/2005 07:06 AM CST
1. I click the option call "1-Click ordering" by accident; the "abebooks" seller charge me immediately, see below I copied the transaction.
2, I emailed no one reply. They charged my money over 20 days, still no book shows.
3, I just want everyone be careful with the "1-Click ordering", it is track, I never signed up. But I can turn off after I learn from that track.
4, Be careful with ABEBOOKS. I found out many customer had problem with them(see the rate)
5, I called Amazon customer service many times and they always asked me contact the seller, but the seller have only email with electronic reply, no one take your problems.
6.Can someone help me? Thank you very much.
From Amazon
From Pending Buyer Payment 25-Jan-2005 10:41:10
Payment Submitted 25-Jan-2005 10:41:10
Processing Payment 25-Jan-2005 10:41:41
Completed 25-Jan-2005 10:42:30
Posted by JinYan @ 02/14/2005 08:45 PM CST
THANK YOU for posting the Amazon.com Customer Service phone #!!! I was getting all annoyed looking for it on their website and finally just googled "amazon.com phone number" and got it from you.
Posted by Laurel Dugan @ 02/14/2005 07:13 AM CST
Thank you so much for posting Amazon.com's phone number! I had a SPECIAL problem (don't we all).
Amazon.com sent me an email because the book I had order for Christmas was STILL not available on the 13th of February and they wanted to know if I would approve or disapprove the wait. Unfortunately, the only possible responses on the email were "make changes" or "continue shopping". I clicked all over the place not really knowing whether they could tell that I was approving the wait. Thank goodness you posted the phone number so I could speak with a real live person who politely and quickly took care of the problem.
Posted by Mike McHugh @ 02/13/2005 09:59 PM CST
Funny - I called it, it said I can change things online, and hung up on me!
Posted by Rosewood @ 02/13/2005 06:06 PM CST
Thanks a ton....
I don't know when will amazon understand that all one has to do is go on google and get the # they are shamelessly trying to hide...
Posted by Ash @ 02/11/2005 10:23 AM CST
I'm sure this has stung a few of you out there - I use the Wish List to simplify shopping for my family, which is spread across the globe. Unfortunately it is quite easy to purchase something off of the wish list, but not have it removed from the wish list. Due to this oversight in the Wish List's design, I have received several duplicate gifts over the last couple of years.
I went to the online customer service portion of Amazon, and filled in the return information. Unfortunately they did not have the return reason "The Wish List confused gift givers, and so I received multiple copies of the same thing." I selected reason "Other" and proceeded. At the end, the auto-response told me that since it was not Amazon's fault, they will deduct the return shipping from my refund. This is petty, but I don't believe I should be penalized for what I believe is a fault in their system.
Long story short, the online customer service gave me the run around, so I tracked down the number and problem solved.
I did learn that I will be handling my wish list outside of Amazon from now on. Thanks for posting the number, it is a true service to folks.
Posted by Wish List my *** @ 02/09/2005 02:52 PM CST
Thank you for posting this. I have been all over their site and was getting very frustrated that I could not find it.
Posted by Wade @ 02/04/2005 05:21 PM CST
Hey Amazon.com , finally I got your phone number man. The problem is , they said my item has been delivered and I didn't got it. Thanks for the Posting the amazon number. Instead of searching anything on anywebsite , better search on google , it will definitely get you... long live gooooooooooggggle..........
Posted by SivaSundaram @ 02/02/2005 03:34 PM CST
I use google all the time and luckily I thought of doing so tonight in order to get a phone # in order to return a recent order I received from amazon.com. I, too, couldn't believe how they really discourage people from trying to contact via the telephone. Thanks for setting up this webpage with their phone number.
Posted by Karen Andrews @ 02/01/2005 08:50 PM CST
Amazon is the wost rund company ever! I was stolen more than 450 dlls because an order was place with no authorization. The company deny reinsbursement.
TO H*** with amazon!
Posted by -- @ 02/01/2005 06:50 PM CST
chi, was your order MARKETPLACE...which does NOT come from Amazon.com??? if so, don't blame Amazon.com, blame yourself for probably buying the book at the last minute from a seller. and if it was from a seller, maybe you should check their ratings....
if it did come from amazon, sorry your book was late...did you ever think that maybe it's UPS, FedEx, USPS's fault??? everyone's so quick to blame the retailer these days.
Posted by DJ @ 01/29/2005 08:35 PM CST
A million thanks for posting the #. I wish I would've had the opportunity to read everyone's Amazon.com experiences before I placed my own order b/c I would've NEVER ordered with them. I too have yet to receive my order had a guaranteed shipping date. It was a textbook for school. Now I'm forced to fail my first quiz! What a way to begin the semester.
Posted by chi @ 01/28/2005 01:08 PM CST
Thank you so much for this web site. I spent about an hour looking for the customer service phone number, it wasn't there. So thank you again so much for this web site. I hope more people can find this site when they are dealing with Amazon.com
Posted by PSX @ 01/26/2005 09:35 PM CST
I placed my order on August 30,2004, paid for it with a check #9074 in the emount of $20.93, you cashed my check months ago and I am still waiting for my order # 102-8618734-3146533. the book The Legend Of Mammy Jane now you have had almost 5 months to get my order to me, I want it now, not another 4 or 5 months from now, I WANT IT NOW, geraldine (jeri)Chavis .
Posted by Geraldine (Jeri ) Chavis @ 01/25/2005 12:45 PM CST
Items vanished from my order when I went to place the final step... which them caused me to have to pay shipping. Without you publishing this number I would have never found them! Thanks.
PS I'm selling my stock in this company today!
Posted by Jack @ 01/24/2005 03:26 PM CST
Amazon must intentionally make it very difficult to return an item. I did the return thing through their website which supposedly was going to allow me to print out a return mailing label - got an error message instead, then emailed customer service. Got a very apologetic email back from the "you cannot reply back" email source saying I would now get a return label in the mail in 7-14 days. Nothing about who to contact if I don't. Now, 15 days later, no mailing label, so I call the mystery phone number gotten thru this site to get the address to mail the sucker back to. What on earth is the big secret? Why on earth do they not put their return address on the invoice that comes with the item? Sheesh!
Posted by Heidi @ 01/21/2005 08:02 PM CST
THANK YOU SOOOOOO MUCH THIS WAS A BIG HELP.
Posted by tasha @ 01/20/2005 02:57 PM CST
We are having a TERRIBLE time with Amazon. They charged us twice for the same item and have been terrible about clearing up the error they made! I am going to CALL them now that I have the customer service number thanks to ASK JEEVES!
Posted by Jodi Suzanne @ 01/14/2005 12:26 PM CST
I wasted about an hour looking for the direct phone number to customer service ("It HAS to be here, somewhere?!?"), finally found it through this website. Of course, when I got through, the cell phone help desk was closed for the night (only open 10am - 7pm, I forgot to ask which time zone that was). Still, your webpage saved me even more grief. Thanks, Echoes!
p.s. I just got off the phone with the amazon.com customer service, and in all fairness to them, they were polite, professional, and solved my problem in minutes. For such a great service, why don't we make them more readily available? Then again, maybe that's why they're so good (best kept secret and all)... ;)
Posted by Klax @ 01/13/2005 09:55 AM CST
Unbelievable. I hit this site in two seconds after spending half an hour on Amazon's site going in circles looking for a number. Thanks for your common sense.
DB
Posted by David @ 01/12/2005 10:04 PM CST
Just wanted to say thanks for posting the number...it's absolutely ludicrous that a company as immense as this one could possibly treat its customers with so little respect as to not even have a phone number located anywhere on the website...thanks again.
Posted by dustin @ 01/10/2005 06:41 PM CST
Thanks very much to all of Minnesota!!!!!!!!!!
Posted by Jim McG @ 01/07/2005 11:32 PM CST
Thank-you for the number. I can't believe they do not have their number on their site.
Posted by Eusheia Living @ 01/05/2005 03:13 PM CST
Thanks alot!!
Posted by Me @ 12/30/2004 10:05 PM CST
Andrew, you're proving my point! Read the other posts will you. Most people on here talk about how they got the phone number from google. And how this site is listed #1 on the google list. If it's just too hard for you to form the thought in your mind -"amazon customer service phone number"- then *you* are one of the people that should just turn your computer off and sell the thing. All you did was prove my point. Some people shouldn't be online. Oh, I sure was impressed by your proctologist joke. Does your mommy know you're on her computer?
Posted by Shaking my head at andrew this time...... @ 12/29/2004 07:48 AM CST
Just a heads up, calling 800-201-7575 from the US gives an interminable number of automated options, with no way to speak to a regular representative. Calling 206-266-2992, supposedly for international customers only, immediately takes you to a real, honest to god person.
Posted by Jamie @ 12/28/2004 11:48 AM CST
HEY Amazon4me and the other twit(Shaking my head at the stupidity of some people) you two stupidity share holders say look in goggle for phone numbers for yahoo and use the help desk at customer service don't you think the 700 odd people who have left comments haven't tried that?? Or are you two the only intelligent people out their? #1 the customer service email is a joke it returns your email marked unable to deliver, and NO, their is NO. I repeat NO phone number anywhere on the yahoo site or goggle search. May i ask what brought you to this particular site? Would it be that you yourself needed the phone number?Or are you so intelligent that you have no friends and just sit and surf the net aimlessly looking for cheap thrills?? By the way the proctologist called ,,,,,,,he said he found your heads!!!!
Posted by andrew @ 12/28/2004 02:37 AM CST
Thank you for posting this phone number. I searched and searched the site, but found no number. Thanks, I really appreciate it because I had an order that was suppposed to be guarenteed by Christmas, and it never came.
Posted by LaQuanda @ 12/27/2004 05:39 PM CST
It's amazing with all the whining that any of these posters was actually capable of placing an order on Amazon!
Have any of you ever bothered to look at the Amazon "Help" pages? The contact information is right there- Left Side in Plain View....it says "Contact Customer Service"
- no they don't post their phone number....this is the internet... remember....e-mail???
And if you're smart enough to place an order...you should be smart enough to Google...
Maybe if you read the order form BEFORE you pressed that "place your order button" or read the promotional offer details or god forbid, actually checked your shipping address or credit card details...you wouldn't be looking to blame Amazon for your mistakes.
Granted, they are huge, they make mistakes, but they didn't place your order...you did and they have to fix the messes you made.....and when they can't they tell you why.... So take some responsibility for what you do- and stop blaming them....
Posted by Amazon4me @ 12/26/2004 08:52 PM CST
As someone else said in another post on this page: this is hiliarious. Look at how many people will search for "hours" or "days", or as one person even said "till I almost died". Or how about the people that call banks, credit card companies, or even their credit union? Come on people, if it takes you that long to think of doing a Google search, you shouldn't be doing anything on the internet. Especially ordering from an online store. Get real people! You have to be able to think to use the internet, it's obvious that most of the posters on this site have no idea of how to do that. I will say thanks for putting the number on this site though. It should be out there somewhere for the people that really do need it.
Posted by Shaking my head at the stupidity of some people. @ 12/25/2004 08:51 AM CST
Thanks for posting this! The Christmas present ordered for my dad 2-day shipping paid ($20) and ordered on 12/16 still hasn't shipped. This baby's getting cancelled! Merry Christmas :)
Posted by magda @ 12/24/2004 02:56 PM CST
You know I just cant believe that a company that makes so much money hand over fist would be so ignorant as to not have a company phone number available to the general public and its members. Shame on you Amazon!
Has anyone else tried the customer support email? I keep getting a returned email notice in my in box whenever I try. Strange that the email wont work but the corporate vacuum cleaner sure can suck the cash out of my bank account faster than you can say double click! Trying to get a hold of a real person is like applying for parole in Texas while on death row in a election year. Anyway I would just like to say to the guy who put up this phone number BRAVO!!!!! Thank you very much.
Posted by Andrew strelley @ 12/23/2004 02:50 PM CST
Thank you so much for posting the number. It helped me a lot to follow up on my order. They lack information on their customer support. Thanks a lot!!!
Posted by ikm0y @ 12/22/2004 09:07 PM CST
you rock thank you so MUCH!!
Posted by kate @ 12/21/2004 05:40 PM CST
Amazons website is down for the count. Bet theyre dying losing all the money
Posted by David @ 12/21/2004 05:26 PM CST
Thank you very much i wasted alot of time looking for the number on their webpage.
Posted by Fernando @ 12/20/2004 07:45 PM CST
The customer service at amazon is lacking . . . They have been reviewing my replacement order on my phone for week, and still haven't shipped it??
Posted by Chris @ 12/18/2004 02:39 PM CST
You comment posting rejects are a dissappointment to the human race. You are the reason that a conglomerate such as Amazon.com can flurish so deviously. Have you nothing better to do than waste an hour searching for a contact number! Had I nothing better to do I would comment on the idolization of the godlike wonderous Amazon number poster!! For those of you who don't know what 'idolization' means why don't you google it! For those of you whom are offended by this, I implore you to attempt to catch me soaring through cyber-space while your wife prays on my god-like membrane! Go Amazon!! Where can I apply!?
Posted by DatPhaAssKat @ 12/16/2004 02:25 PM CST
Thanks so much!!!!!!!!!!!
Posted by Celeste @ 12/16/2004 01:28 PM CST
This was so helpful. I was incredibly frustrated with Amazon because their website was absolutely no help. I still think it's ridiculous that they don't post a phone number or e-mail address but I ended up having a good experience with the phone customer service. It's clear that they outsource customer service to India so I was annoyed at first that I couldn't understand the person on the other line. BUT, he ended up being extremely nice and upgraded my shipping for free.
Posted by Erin @ 12/16/2004 12:50 PM CST
Thank you so much please keep this number out there for others like us who needed to talk to a REAL person to fix the problem instead of a computer. It's a good thing I saved my email from them saying I had placed an order because when I signed in it was telling me I had no shipments or orders EVER placed with them!!!! I cant believe they didn't have the number on their web page and when I sent the email from their web page asking for help I didn't get a reply...BUT they dont hesitate to sennd me advertisements offering me their stuff....it will be my last order to them!!!
Posted by HatintheAmazon @ 12/16/2004 12:10 PM CST
thank you for the yahoo customer service #. It keeps rejecting my set up for an e-mail account and i need to talk to someone to find out why.
Posted by mary @ 12/15/2004 10:24 AM CST
Amazon.com is full of it. They are a bunch of crooks. Don't trust them. How can a company not post a phone number nor email address. Something is mighty fishy! Thanks for the number.
Posted by Cookie @ 12/14/2004 02:32 PM CST
I can't believe you can't find a number for Amazon.com. Thanks for keeping it posted!
Posted by I couldn't find it either! @ 12/14/2004 02:13 PM CST
I looked EVERYWHERE and couldn't find it - thanks so much for posting this!
Posted by CMN @ 12/13/2004 05:19 PM CST
Thanks for the Amazon number, it worked well. Shame on Amazon for hiding it so.
Posted by Fyodor @ 12/11/2004 02:28 AM CST
THANK YOU SO MUCH!
Posted by Tom @ 12/10/2004 09:13 PM CST
thanks for the amazon number. i searched until i found it here. thanks so much. it's dumb that they dont list their number on the site for obvious reasons. but it's irritating if you have placed an order and want to contact them. thanks to you for doing the leg work for us and helping all of us out. will save the number for future ref.
Jan
Posted by Jannki Mithaiwala @ 12/10/2004 01:52 PM CST
I just wish I had thought to search google before I spent 30 minutes scouring the Amazon.com website for a contact phone #. Thank you so much for posting this number.
Posted by Barbara @ 12/10/2004 01:01 PM CST
All I can say is... I agree..... very poor customer service... makes one wonder if they are hoping to get away with things. I commend you for keeping your page up and current, I see you've been at it awhile. Like others, this is the ONLY place I could find their number, and you are the first in the google search. Pretty pathetic on Amazon's part, I would say.
Posted by Vicki @ 12/08/2004 03:52 PM CST
Thanks for the number!! Amazon is full of a bunch of crooks...they need to pay.
Posted by Whitney @ 12/06/2004 09:40 PM CST
go to www.lostcustomer.com
Posted by helpful site @ 12/05/2004 11:53 PM CST
You are a life saver .....
Posted by KD @ 12/03/2004 05:41 PM CST
Thanks a bunch. I wasted so much time. Looking. Everything can not be done at Amazon's site. Thanks again.
Posted by David Ochoa @ 12/03/2004 11:54 AM CST
Thanks a million......couldn't have asked for more!
Posted by Ketan @ 12/01/2004 12:18 AM CST
Didn't call on time to cancell my amazon order BUT thanxs anyway...i was going CRAZIE looking and looking for the number.
Posted by Diana @ 11/30/2004 07:41 PM CST
Thank you sooooo much for this #. They sent me an order confirmation for a one touch order that I did not even know that I placed (by accident) and when I tried to go online and cancel their system was down and would not let me, and when it finally came back up it was too late to cancel. I found this site and called them and they fixed it for me (at least they said they will?!) Hallelujah! and thanks again
Posted by Bruce @ 11/30/2004 03:39 PM CST
Thanks for the phone number. It works and the wait time is almost 0!
Posted by Abhi @ 11/27/2004 04:08 PM CST
Thanks a lot for posting the telephone number. I called that and got the .CA number from the person who answered. Later I found that you already have it in one of your comments. I will write it here again. Amazon.CA 1-877-586-3230.
Posted by Atul Ratra @ 11/25/2004 08:40 AM CST
Guess what - they no longer answer the phone number
Posted by Phil Vaile @ 11/24/2004 04:35 PM CST
Thanks for the Amazon number, I am a seller, and I have not been able to contact them about taking too much commission... That is just not right! THANK YOU YOU ROCK!!
You are still the first on the search!
Posted by Lisa @ 11/22/2004 02:24 AM CST
first hit for amazon customer service phone number on google. thank you :)
Posted by wylie @ 11/18/2004 11:36 PM CST
thank you so much they handled my problem. the upsetting thing is that my sister used to work at amazon and now they're one of THOSE companies who has shipped our good paying jobs to india. shame on them. these people don't pay taxes or put money back into our economy and you wonder why our economy is in the tank. the BA encourages companies to do this they get tax breaks. SUCKS! united states of india.
Posted by nichole @ 11/17/2004 03:44 PM CST
I'm in the military and i use a gov. credit card regularly and i had a mix up on an order with government money after seeing the number here you saved my day and possibly my career. Thank you.
Posted by PFC Johnson @ 11/15/2004 05:23 AM CST
After talking to Amazon for about 25 minutes, they finally solved my problem. THANK YOU!!
Posted by J-Horn @ 11/13/2004 08:24 PM CST
Think really hard before spending 125-150.00 for a Braun Synchro shaver. They are really nice until you need something for them.. Then you will wait for about a month (not Joking) for them to reply to your e-mail, then when you get someone after you will find you have the wrong phone number (which is the one they gave you).. Then you will wait on hold forever and if the person doesn't like you they hang up in your face.. But after you buy the shaver if you need a 25 cent part you must send it to an authorized service center with a check for 65.00 and they will install this 25 cent part.. But you can not purchase it anywhere.. Braun nor any of their service centers will sell it to you even if it just snaps on.. Or for 48.00 they will sell you a refurbished razor/shaver and from the reviews they suck too.. So beware before buying anything Braun.. You cannot get service after the sell... Just a lot of Hell!
Posted by Phil @ 10/04/2004 06:33 PM CST
Well, you people are nerds galore!
-Stinky
Posted by Stinky @ 10/04/2004 08:44 AM CST
THANKS!
Very smart and generous posting.
Posted by Omer @ 10/03/2004 09:50 AM CST
One word: godsend.
Posted by T.R. @ 10/02/2004 10:26 PM CST
THANK YOU SO MUCH!! I was going crazy trying to find their phone number. I found their service HORRIBLE. I ended up looking up in "yahoo" their phone number and came up with your reference. Thank you again!
Posted by rachelle @ 10/01/2004 09:12 AM CST
Just like the hundreds of other people on this site, I, too, would like to thank you very much. I was not getting any responses to my email for an item that I had returned and was not being credited. I talked to a "live" person this morning and she was very helpful! Thank you again.
Posted by Maggie @ 10/01/2004 09:03 AM CST
That worked a treat!
Nice people too at the end of the phone. In a perverse way, I am happy the way it is that at least you don't have to wait to talk to some one.
Posted by Vinod @ 09/30/2004 02:31 AM CST
thank you!!! you are a god!!
Posted by tracy poindexter @ 09/29/2004 09:49 PM CST
Thanks Loads! Amazon's number now resides in my cell phone.
PS. this page is hilarious!
Posted by Kim @ 09/29/2004 07:27 PM CST
thanks, was impossible to find it on their site
Posted by mottie @ 09/29/2004 10:42 AM CST
Thank you! FYI, if you're calling from the UK, you need to dial 001 first as it's a United States number. I'm still on hold (8 mins so far) so if I ever get through I'll let you know how helpful/crap they are. I suspect the latter.
Posted by Saran Sahemi @ 09/29/2004 06:23 AM CST
Man u r God!
Do u know your link itīs the first hit when u google to "Amazon.com Phone Number"
Thanks man...
Posted by Langus @ 09/28/2004 11:37 PM CST
Thank you so much for the number, my shippment was over a week late and the information on the website did not tell me anything. I also found out that if you don't press any options when calling customer service you get a live person. (just to save you some time)
Posted by michelle @ 09/28/2004 04:12 PM CST
Thanks for the number, I was going nuts looking for it!!!!
Posted by Denise @ 09/28/2004 11:20 AM CST
Thanks a billion.... That was very kind of you to put the amazon CS phone no on web. As u see, it has helped so many of us... once again... thank you...
Posted by Karthik @ 09/26/2004 09:53 AM CST
I need this number badly help.
Posted by wattie @ 09/26/2004 08:49 AM CST
Thanks so much ... I too was in the endless loop of Amazon automation and this number is what I needed!
Posted by Kevin K @ 09/23/2004 02:17 AM CST
A million thanks! The number got the job done in two minutes. Thanks to you and google!
Posted by Carol S. @ 09/21/2004 07:17 PM CST
beware of Olivia on Amazon.com she misrepresents books that she sells. She listed the book that I wanted under the 6th edition page and put "4 questions e-mail me". She explained to me that the #4 above was for the edition #. She refused to give me a refund and I had to call amazon in order to get my money back. Thanks a ton for the phone # now I'm getting my money back and I can buy the proper book for my class.
Posted by doughnuts484 @ 09/21/2004 02:30 PM CST
you kick ass, man! thank you!
Posted by sammi brady @ 09/20/2004 07:45 PM CST
Yet another very happy person to have found the Amazon.com customer service phone number online. THANK YOU VERY MUCH!
Posted by Jeff Howard @ 09/20/2004 02:35 PM CST
You are a God send, thanks a million. I needed Amazon.com Customer Service Number to ask a very important question regarding shipping that was not included in their information and I could not find one. They only list a request info. email address and no one ever respond to your email request.
Posted by Juliet @ 09/20/2004 02:34 PM CST
Mega THANKS! You saved the day for me.
Posted by Charlie @ 09/20/2004 01:17 PM CST
Thanks a ton Im from India and was completly lost on my 350$ order and 350$ is good for living expenses for 1 month here
Posted by Aatish Babani @ 09/20/2004 10:51 AM CST
Thank you soooo much. This will help me spread my propaganda
Posted by Ann Coulter @ 09/17/2004 05:02 PM CST
You are so wonderful for listing their phone number. I can't tell you how frustrating it is to jump from one "help" link to another only to find yourself back where you started.
Posted by soraya grieser @ 09/16/2004 11:46 AM CST
THANK YOU THANK YOU THANK YOU
I too have spent days emailing their customer service and have yet to receive a reply. Thank you giving out this info. I was shocked to see how many other people are as frustrated as I am.
Posted by Rita @ 09/16/2004 10:30 AM CST
Thank you so much for having this information available! It's two years later and the phone number is still nowhere to be found on the website!
Posted by Stephanie Meyer @ 09/15/2004 04:00 PM CST
thank you so much! this is the most incredibly helpful thing since the steam engine!
Posted by friend or foe @ 09/14/2004 06:09 PM CST
Thanks for posting the Toll Free number to Amazon.com. I asked the Rep. who answered my call why the number wasn't posted on the site and he said that they were getting too many calls that had nothing to do with service issues. So I guess the rest of us had to suffer for that...shame on Amazon.com. Kudos to the CS Rep. though who was so very kind and helpful.
Posted by Sam-025 @ 09/13/2004 08:35 PM CST
We kiss you. The Earth you walk on, it is Holy. Your service to Mankind & Womankind is kind beyond measure, and we appreciate you posting the Amazon number.Peace
Posted by Happy Camper @ 09/09/2004 09:06 PM CST
Thank-you so very much for posting the phone number for amazon.com.
I have been searching every where. I even called our credit union to see if they had a contact number.Thank-you!!
Jennifer Lopez
Posted by Jennifer Lopez @ 09/09/2004 11:17 AM CST
You're a god-send for posting the Amazon Customer Service Number. I cannot believe a company would not post a contact number. How's that for customer service?
Posted by S @ 09/08/2004 03:08 PM CST
This is the greatest, Thank You SO MUCH........
Posted by Jay @ 09/08/2004 12:03 PM CST
Thank you so very much. I spent hours going through web sites, calling banks, etc. and was unable to find a contact after they charged us for something that we had no knowledge what it was. I couldn't believe it when I decided to type in phone number for amazon.com on google and there it was. I can't thank you enough....and yes, amazon has some customer relations issues....I e-mailed them several times too and no response!
Posted by Karen Penfold @ 09/08/2004 08:50 AM CST
I have to agree with many people here , suddenly amazon is beginning to suck. How the hell do they not provide a customer service number? "Contact Us" ???? They are not even very helpful. I emailed them several times and never got any responses. They are getting a really bad rep. I will join the pool of unhappy customers and not buy anything from them again!
Posted by Someone Special @ 09/06/2004 02:09 PM CST
You are a god!
Posted by Jeffrey @ 09/06/2004 12:55 PM CST
THANK YOU THANK YOU THANK YOU! I thought it was just me. I searched the Amazon.com site for a phone number and couldn't find it. I am so appreciate of your web page!!!
Posted by Ami @ 09/04/2004 07:34 PM CST
Thanks for posting this number b/c I looked for this number for so long and it's like they are hiding it from us. My order is taking forever to get here so I see why they'd hide it.
Posted by John @ 09/04/2004 06:27 PM CST
You guys who complain about Amazon.com don't follow directions. It is the easiest website if you follow directions. Most of you have your head so far up you a-- that you overlook things. If you ask a complete question they help you in an email. Read the da-- website. It has step by step instructions. I have had perfect orders from Amazon.com and never had to use the phone number. There are alot of computer classes out there take a course.......
Posted by ray @ 09/02/2004 08:17 PM CST
Amazon has given me nothing but hell!
Posted by I 'd like to joing the club! @ 09/02/2004 03:24 PM CST
Many phone/e-mail/fax numbers at:
http://www.consumeraction.gov/
Posted by E Hoard @ 09/02/2004 09:31 AM CST
thank you for posting this number!! now i hope we will get the problem resolved.
Posted by karlar @ 09/01/2004 04:40 PM CST
I want to thank to who ever posted this amazon phone number on the web. I have been searching this phone number for weeks and was not easy finding it. Again, I want to say thank you so much for your big help buddy!!!
Posted by hamdi @ 09/01/2004 02:41 PM CST
Thanks man.
I tried almost till i die ,I wanted to get my order cancel and i was not able to get ohone no.
thanks whoever has created this.
Posted by jay @ 09/01/2004 12:02 AM CST
I understand why Amazon hides their number, and I don't mind the fact that it requires half a brain to search the web for it rather than their website. Of course, that would still be useless if you had not so generously gone to the effort of created and maintaining this webpage. Since I am leaving for Burning Man in two days, I wanted to get this matter resolved ASAP, not wait 24 hours for an e-mailed reply.
I have nothing but kind things to say about their customer service however. Heather rocks!
Posted by Sam Lavanaway @ 08/28/2004 06:46 PM CST
Thank you for the phone number for Amazon, but BEWARE...The following tale:
I did not want to order with a credit card on Amazon's supposedly absoulutely secure website so I clicked the option to call in my credit card but never received the promised prompt with a number. As the days passed and I struggled to find the contact info, I decided to order another book and combine it with the order that was seemingly frozen in cyberspace.
Suddenly, upon sending this title to my shopping cart, Amazon announced that the additional book had been shipped ! BUT I HAD NEVER FILLED IN THE PAYMENT INFORMATION!!! I found this number. I called and discovered that a credit card HAD been charged: BUT NOT MINE!!! and that now the item was irrevocably in the shipping system...with perhaps YOUR CARD PAYING FOR IT!!!!!YIKES
Good luck. sd
Posted by sd @ 08/27/2004 04:21 PM CST
Does anyone have a customer service number for Yahoo?
Posted by Gary @ 08/26/2004 05:04 PM CST
Amazing. I spent untold minutes searching the amazon site for a freakin phone number. Thanks.
Posted by Mike Trivisonno @ 08/26/2004 06:28 AM CST
what is the deal with amazon not posting their number?? thanks so much for this site.
Posted by Cara @ 08/24/2004 07:12 PM CST
I was looking for amazons number for some time until i decided to search google... and low-and-behold.. here I am. Thanks you very much for the help. A note to anyone who tried calling and just wants to speak to a human being... stay on the line, don't select any of the numbers, and you will be directed to a CSR who can hopefully, help you out! Thanks again!
Posted by Kristi Trimble @ 08/23/2004 11:43 AM CST
Thank God for this website..I needed to call Amazon about an order that was processing..I search google and low and behold this site pops up...Very nice people at Amazon.com..it's just too bad they don't want any phone calls...I asked the guy why they have no number and he said that there is no number on the website and you must email them asking for it. Just for future reference, if anyone wants the number without the search. Thanks again for posting the number.
Posted by Mark @ 08/20/2004 03:03 PM CST
I searched everywhere for this studpid number. Thank you SO much for posting this for all of us. You are a real gem!!!
Posted by sarah @ 08/20/2004 02:13 PM CST
Thank you very much.
Posted by Kenny C. @ 08/20/2004 03:29 AM CST
Thanks so much!!!!!!!This was a major stress reducer since I was unable to get a response by email and the phone rep was a super help. Great phone customer support! Thanks for the phone number.
Posted by lucia_p @ 08/19/2004 06:46 PM CST
I'm a librarian...and couldn't find this number until I found your site!! Thank you so much. If Karma is real, something very nice should be happening to you everytime someone calls!!
Matthew
Posted by matthew @ 08/19/2004 08:26 AM CST
Thanks so much! Seems kind of sketchy of Amazon not to publish their customer service number on their website. But at least when I called using this number, I didn't have to be on hold for a half an hour!
Posted by Katie @ 08/18/2004 04:36 PM CST
thank you I was looking all over the amazon customer service page for this number. you saved me
Posted by Gregory Gill @ 08/18/2004 11:35 AM CST
dude you are the man. amazon eats shit sometimes.
Posted by pzy @ 08/17/2004 11:53 AM CST
You're an absolute gem! Thanks darl, has taken me bloody ages to try and find their number on their website....left a sour taste in my mouth down here in Oz.
Posted by Miranda - Australia @ 08/16/2004 09:50 PM CST
.co.uk 44-208-636-9451
.de 49-941-788-788
.fr 33-16-108-1234
.co.jp 81-11-808-3210
.ca (us and ca) 877-586-3230
.ca (intl) 206-266-2882
Target 800-591-3869
.com (us) 800-201-7575
.com (intl) 206-266-2992
Posted by Kirk @ 08/14/2004 08:19 PM CST
amazon.co.uk phone number:
44-208-636-9451
Posted by aimee @ 08/14/2004 08:38 AM CST
Dude, you're DA MAN!!!! Just saved my a*s bro...... Thanks for the number!
Posted by Will @ 08/13/2004 04:16 PM CST
Would anyone be kind wnough to give me the UK amazon address, i oredered an item 4 weeks ago and i have not yet recieved it...
thanks
Posted by Chris @ 08/12/2004 02:03 PM CST
You have made me so happy!!! I searched and searched on the Amazon.com website (kept trying to send an email through their form but it wouldnt process!) and, one hit on Google later, your website showed up. Thank you, thank you, thank you!!!
Posted by Laura @ 08/12/2004 12:25 PM CST
Dude, You rock! I was messing with the site for 20 minutes trying to change information for an order I had placed and kept on hitting brick walls. I called the number and some guy fixed it for me in 20 seconds!
Posted by sam @ 08/11/2004 08:33 PM CST
I hate Amazon..
Posted by Cat @ 08/11/2004 08:25 AM CST
I thought that I was the only one that could not find the number to amazon.com. They were quick and fast with me, being that I only had one question, and they were nice. However, I wonder why they tend to hide there number so that people will not call them? Thats not good how they hide there number. I could not even find it on the website. Thanks for the number, eventhough I did not get it from this site. But I still thank you just for posting it up, for the rest of us who feel like its unfair. I thought this was some kind of scam at first. But anyway, thanks :-)
Posted by Tasheena @ 08/10/2004 09:23 AM CST
AMAZING! Amazon has "800" number...
AMAZING! Amazon has been noticed by this link that people have been striving to find their customer services number since July 30,2002 and they have not taken any action to meet customers' expectations.
As of August 9, 2004, the comments posted have already reached 710. Hello... does a big wig in the Amazon see all these 710 complains??? Are you guys still searching a right solution or waiting for a big numbers to break a record?
THIS IS THE TIME TO LOOK AT THIS ISSUE SEROUSLY!
My story is 10 minutes later I have placed my order, I realized that it was a wrong book. And I immediately started searching customer service contact number which took me more than a hour. Finanlly, I talked to a "real" person named Fiane who told me that it was impossible to cancel since it had been entered into shipping processing. (10 minutes ago) However, she promised me to give a full refund when I would return my item.
So I have to wait my full refund until my item is delivered to me and returned to them. See what happens! I'm now crossing my fingers and even my toes.
Posted by Sara Tserenchimed @ 08/09/2004 03:07 PM CST
thank you. I dont have any fingers to dial the phone number and I have a turnicate over my neck. What can I do? Please respond with stupid comments. Thank you
Posted by loom @ 08/09/2004 01:44 PM CST
Thanks, This is a great site. Amazon.com should just list it OR add this link to thier site.
Posted by Bertha @ 08/06/2004 10:59 AM CST
Thanks for listing Amazon.com's #! It was a pain in the a$$ searching for their it on their own site until I decided to do a search on google for it!! Thanks once again!
Posted by Dre @ 08/05/2004 08:48 AM CST
Thank you so much! So I am not the ONLY ONE going crazy on their website looking for a customer service number! I am okay now!
Posted by Julie Moore @ 07/29/2004 06:58 AM CST
Cool!! I just sent off an email and decided to do a google search to see if I could find a phone #. This was the very first link I clicked on. Two minutes later - PROBLEM SOLVED!!
The number is now safely tucked away in my Rolodex!!
Posted by Kellye @ 07/28/2004 10:46 AM CST
It's very kind of you to make this effort for all of us. I've spent couple of hours on looking for an email address or 800 # of Amazon customer services.
Posted by Tiger Lee @ 07/22/2004 04:59 PM CST
THE NUMBER WORKED!!! And within about 2 minutes, problem solved. They were nice, courteous and quick...
THANKS FOR THE NUMBER :-)
Posted by Rev. Mark Charlton @ 07/20/2004 04:00 PM CST
I am glad that I found the Number. BTW isn't it required by federal law or some authority to put your phone number at front of the page. I mean where the poor consumer goes if they lost their stuff or they need a refund. Talking to Amazon.com via email forms takes for ever. I wish we all should challenge amazon.com to put their cutomer service number on their website, but Alas you can not mess with a billion dollar evil empire or do you?
Posted by RJ @ 07/20/2004 10:11 AM CST
Thank you, my life has new meaning, now how about a number for Elvis?
Posted by Steve @ 07/19/2004 03:25 PM CST
Thank you for listing the 800#. I wasted several hours trying to resolve password due to e-mail glitch. Human interaction finally fixed it.
Posted by spkwok @ 07/19/2004 02:58 PM CST
Thank you so much.... I needed that number.. You are wonderful!
Posted by Cathy @ 07/19/2004 08:11 AM CST
THANK YOU SO MUCH!
I updated my email address, and I ended up typing it in wrong. I didn't realize it until I logged out of amazon.ca, after placing a $60 order, and I couldn'tg et back in!! I spend forever looking for the customer service number, and couldn't find it, but finally found it on this site!! They fixed everything up for me in .5 seconds! THANKS SO MUCH!!!
Posted by Dolly @ 07/18/2004 05:54 PM CST
THANK YOU!!!
I spent 20 minutes frustratingly looking for a number on their site, then I google-searched and got you.
THANK YOU THANK YOU!!!!!
Posted by J Cantley @ 07/17/2004 10:27 AM CST
For several years, I have been a steady impulse buyer from Amazon.com, happily paying their higher prices under the assumption that their superior customer support policies justified the extra expense. Indeed, several years ago, I discovered a minor problem with their website and reported it. They quickly thanked me for the information, fixed the problem quickly, and gave me dollars-off coupon in gratitude for my efforts. From that point on, the bulk of my disposable income went their way. I'm a sucker for quality customer support.
I recently discovered another minor error in their website. In the course of trying to report it, I discovered some major problems with the way Amazon.com currently operates their customer service department. Here is the story.
I found the minor technical problem shortly after Amazon.com added some new features. One feature was that order confirmations no longer arrived in my inbox in a plain text format. Instead, they arrived in a much prettier .html format. I did not have any real problems with this, but since the .html messages took up more than 16 times more disk space, I would have preferred the text format. Fortunately, Amazon.com included a way to change my personal settings accordingly. This was wonderful! Unfortunately, changing this setting didn't always work. I would make the change, but receive order confirmations in the unwanted .html form several days later.
Given that I was working with a company with a good reputation for customer support, I was not very concerned.
I proceeded to try to report this to their customer service department. This is where things started to go downhill. First, their old email address support@amazon.com, was no longer valid. The only way to contact them was to go through several layers in their website to fill out a form. I did manage to convey my message. I described, step-by-step, the procedure I undertook in an attempt to change my settings so that I would receive messages from them in text rather than in .html. I asked if I had done the procedure correctly and whether there were any known problems with changing the user settings.
I expected to receive either a correction to the the procedure I descrived or at least a request for a copy of one of the .html order confirmation message so that the problem could be debugged from their end.
Instead, I received a message that spent most of its time trying to convince me that .html is better than plain text. The remainder of the message gave me an extremely condensed description of how to change the settings. There was nothing in this condensed description that contradicted what I had already described as doing on my own.
This rubbed me the wrong way. I still held on to the belief that Amazon.com had an outstanding customer support department, but was starting to have a few doubts. Perhaps this misguided response was just an aberration. I certainly hoped so.
So I sent a follow-up message describing why the first response was inadequate. The second response seemed a little more helpful. A different customer service person said that she went ahead and changed my settings from where she was and that I shouldn't have the problem again.
I was encouraged, and resumed my impulse buying.
Unfortunately, a few days later, another order confirmation came into my inbox as .html rather than as text. So I went to the website, jumped through all the appropriate hoops, and tried to explain my situation. In addtion to some meaningless apologies, the response was that my message was reported to the programming department.
I asked to be notified when the problem was found and fixed.
At this point, allow me to stop and provide a little information about Amazon.com's website. It is a marvel in the way it uses database technology. When I go to their website, it knows every purchase I have ever made. It makes reasonable guesses as to which other products I would like to buy. It knows which genres of entertainment I prefer. If I want a product that is currently unavailable, it will tell me when it IS available. Given this amazing technology they have at their disposal, one would think that a customer could notified when requested improvements have been made.
One would think this. One would be wrong.
It appears that Amazon.com has at least three different departments: The marketing department, the technical department, and the customer service department. The marketing department seems to receive the bulk of the funding and the technical department is encouraged to do more work for the marketing department than for the customer service department. It is the customer service department that gets the short end of the stick when it comes to funding, personnel, and access to the talents of the technical department.
Thus, I was told that the technical department had "been informed" of my report. Notifying me when the problem got fixed was out of the question.
So I called the toll-free number that was so generously provided on this website.
After a few unpleasant words, I managed to convince the person on the phone to be sure to inform me when the problem got fixed. I went to Amazon.com's website and followed up by reminding them of the promise made to me over the phone.
This is when I was introduced to Cathy Ceely from Amazon.com's "resolution" department. As I soon discovered, the customer service department fixes problems. Cathy Ceely resolves problems. The two aren't always the same.
Cathy Ceely has two tools at her disposal: S
